Incoming IVR call start event

Description:The event occurs when the call enters the IVR script.

EventName: IvrStartedEvent

Designation of event parameters:

eventName – event name;
companyId – company identifier;
eventCreationDate – event creation date;
ivrNumber – IVR line number;
clientNumber – phone number from which the call was made;
ivrId – identifier of IVR task;
clientDto – list of fields and values ​​from the client card;

 

 


Event of creating IVR statistics

Description:Appears when a call passes through an IVR script, and the corresponding statistics record of such a call is created in the system

EventName: IvrStatisticCreatedEvent

Designation of event parameters:

eventName – event name;
companyId – company identifier;
eventCreationDate – event creation date;
ivrId – IVR identifier;
ivrParentType – type of task in which IVR was used (Telemarket, Income, TelemarketQueue);
ivrStartDate – start of IVR launch;
clientCallTime – client call duration;
phoneNumber – phone number;
clientCallStatus – client call status;
ivrStaticticResultType – type IVR;
telemarketCampaignId – identifier of the telemarketing campaign;
hungupSide – information about the party who completed the conversation;
client – all fields from the client card;
menuSelection — the client selects a value from the menu.