Call script statistics event (polling block)

Description:The event occurs after the operator enters data in the call script (polling block) and closes the form

EventName: AnketBlockStatisticEvent

Designation of event parameters:

eventName – event name;
companyId – company identifier;
eventCreationDate – event creation date;;
callDate – date of the call;
clientId – unique identifier of the client;
ccProjectId – unique identifier of the call script;
operatorId – unique identifier of the operator;
phoneNumber – client phone number;
ccProjectBlockId – unique identifier of the script block;
projectCallStatus – form closing status;
projectEndCallStatus – call completion status;
projectRecallStatus – status of the recall;
origin – call type (ТМ, ACD, WEB_RECALL..);
originId – a unique identifier for the type of call;
originName – own name of the type of call;
answers – an array of answers and questions.

 

 


Trigger event (Integration Event) after selecting a setpoint

Description:An event occurs when a trigger (Integration Event) is triggered after a set value is selected

EventName: ProjectQuestionAnsweredEvent

Designation of event parameters:

eventName – event name;
companyId – company identifier;
eventCreationDate – event creation date;
phoneNumber – client phone number;
clientId – unique identifier of the campaign;
operatorId – unique identifier of the operator;;
answers – an array of answers and questions..