User login event

Description:An event occurs when a user logs in to the system (login)

EventName: UserLoggedInEvent

Designation of event parameters:

eventName – event name;
companyId – company identifier;
eventCreationDate – event creation date;
userId – is the unique identifier of the user.

 

 


User logout event (logout)

Description:The event occurs when a user logs out of the system (logout)

EventName: UserLoggedOutEvent

Designation of event parameters:

eventName – event name;
companyId – company identifier;
eventCreationDate – event creation date;
userId – is the unique identifier of the user.

 

 


User system status change event

Description:An event occurs when a user changes his status in the system (manually or automatically by the system)

EventName: UserStatusChangedEvent

Designation of event parameters:

eventName – event name;
companyId – company identifier;
eventCreationDate – event creation date;
userId – unique identifier of the user;
status – user status;
notReadySubType – Not Ready sub-status type

 

 


Operator Assignment Phone Event

Description:An event occurs when an internal number is assigned to an operator

EventName: UserAssignedPhoneEvent

Designation of event parameters:

eventName – event name;
companyId – company identifier;
eventCreationDate – event creation date;
userId – unique identifier of the user;
internalPhoneId – unique identifier of the internal number;

 

 


Operator Extension Number Unpin Event

Description:An event occurs when an extension is unassigned from an operator

EventName: UserUnassignedPhoneEvent

Designation of event parameters:

eventName – event name;
companyId – company identifier;
eventCreationDate – event creation date;
userId – unique identifier of the user;

 

 


Operator Phone Status Change Event

Description:An event occurs when the status of the operator’s phone changes

EventName: InternalPhoneStatusChangedEvent

Designation of event parameters:

eventName – event name;
companyId – company identifier;
eventCreationDate – event creation date;
userId – unique identifier of the user;
phoneId – unique identifier of the internal number;
status – phone status (RING, REACHABLE, UNREACHABLE, CALLING)